Refund and Returns Policy

For help with an order, email [email protected] with your order number. Please contact Printingmad for return instructions; do not send garments directly to the supplier.

Plain garments bought online

For eligible plain garments bought online, consumers may cancel before delivery or tell us they wish to cancel within 14 days after the day of delivery. You then have a further 14 days to send the goods back after telling us. Email your order number and a clear cancellation statement; you do not have to give a reason. You may inspect or try on garments as you would in a shop. We may reduce a refund for handling beyond what is necessary to check them. You pay return postage for a change of mind.

Personalised garments

Garments made to your specifications or clearly personalised are excluded from change-of-mind cancellation. Check sizes, colours, spelling and artwork before ordering. This does not affect your rights if goods are faulty or not as described.

Faults and refunds

Contact us about faulty, damaged or incorrect goods. We cover reasonable return costs where legally required. Consumer rights apply to sale items too. For an eligible cancellation after delivery, we refund within 14 days after receiving the goods back or evidence that you sent them back, whichever is earlier. If you cancel before goods are dispatched, we refund within 14 days after you tell us. A qualifying cancellation of the whole order includes the standard outbound delivery charge; any extra paid for a premium delivery service is not refundable under the change-of-mind rules. Refunds use the original payment method unless you expressly agree otherwise, and we do not charge a refund fee.

Business orders

Consumer cancellation rights do not automatically apply to business purchases. Contact us about business returns. Nothing here limits statutory rights.